Details and Shipping

Hello and thank you for the interest in my products! Please understand that our items are hand crafted, and it can take 5-8 days for us to create the item/s you ordered, depending on materials and process.

Usually we do have the item in stock and it will ship within a week. If you have a specific deadline, I would suggest ordering at least 3 weeks in advance. We normally keep Worbla and most My Little Pony-related items in stock, so those orders will usually arrive within 7-10 days.

In case we run out of a certain material, the wait time for your item/s can increase by a few days - but we try to stock up on everything and get the pieces out the door ASAP.

WORBLA SHIPPING: Worbla starts melting at 175°F. Please order when it's unlikely for vehicles in your area to get this hot inside. Mail trucks do not have good air conditioning.

SHIPPING COMBINATIONS: We ship items together whenever possible. Orders containing posters are usually sent rolled in a tube, including also-ordered prints, calendars, and accessories that will also fit in the tube. Magazines and books will not be shipped in a tube. Printed items sent in an paperboard envelope will always have a "Do Not Bend" sticker on the package.

BUY 3 GET 1 PRINTS/POSTERS: Applies to regular price prints ($15) and regular-price posters ($20.) Does not apply to clearance or sale items. Otherwise, get 1 random print free per each 3 prints purchased, and/or get 1 random poster free per each 3 posters purchased. For example, if you purchase 6 regular-price prints and 3 regular-price posters, you'll receive an additional 2 free random prints and 1 free random poster of Yaya's choosing.

AUTOGRAPHED/PERSONALIZED ITEMS: Yaya travels often, which can occasionally cause a small delay in autographed prints and posters shipping out. You can keep an eye on her Facebook page for her travel updates.

We use USPS to ship all of our orders, which generally take 2-5 business days to be delivered within the USA. International orders usually take two to three weeks to be delivered, but may take longer, depending on the country. When your order ships, you will receive an automated email from Stamps.com with your tracking number. Please use a personal email address because .edu, .gov, and similar email clients will probably filter out your receipt and tracking emails. If you don't get this within a week of ordering and there are no obvious reasons (such as your order needs an autograph and Yaya's out of town), please email orders@yayahan.com with the full name you used when ordering. For orders outside the US, once tracking says the package has left the US, please track the number using your local postal service as they will have information that USPS does not and they may require assistance from you to deliver your package. (This is especially true for Germany.) Please do not request that we mark values lower on customs forms--this is illegal and we will not do it. Though rare, buyers outside the US may incur import taxes from their government, which are not additional postage charges. Buyers are responsible for any such charges.

Although optional, we recommend putting your phone number in the "Notes or instructions" box during checkout if you are ordering outside the US. This should help your local postal service contact you about any issues with delivery. We promise never to call/text you and never to share your number with anyone but the postal service.

Due to several negative incidents, we are not doing rush shipping until further notice, when we can find a better method to handle rush orders.

If you have any shipping questions, have an issue with your order after you receive it, or would like to do a return, please email orders@yayahan.com. Please note that we cannot accept returns or exchanges on wigs that have been tried on/worn, Grab Bags, or correctly personalized items.

Thanks,

The Yaya Han Team
www.yayahan.com