A message to UK customers: As of January 1st 2021, we are temporarily halting sales to the UK due to the new value added tax (VAT) requirements. We are investigating and considering the options and will update this message when we have found an adequate solution forward. Thank you so much for your understanding and we apologize for the inconvenience.
Hello and thank you for your interest in my products! Please understand that our items are crafted by hand, and it can take 5-8 days for us to create the item[s] you ordered, depending on materials and process.
Usually we do have the item in stock and it will ship within a week. If you have a specific deadline, I would suggest ordering at least 3 weeks in advance.
In case we run out of a certain material, the wait time for your item[s] can increase by a few days, but we try to stay stocked up on everything and get the pieces out the door ASAP.
WORBLA SHIPPING: Worbla starts melting at 175°F. Please order when it's unlikely for vehicles in the US to get this hot inside. Mail trucks do not have good air conditioning.
SHIPPING COMBINATIONS: We ship items together whenever possible. Orders containing posters are usually sent rolled in a tube, including any prints, calendars, and accessories you ordered which will also fit in the tube. Magazines and books will not be shipped in a tube. Prints, magazines, and paperback books sent in a paperboard envelope will always have a "Do Not Bend" sticker on the package.
BUY 3 GET 1 PRINTS/POSTERS: Applies to regular price prints ($15) and regular price posters ($20.) Get 1 random print free per 3 prints purchased, and/or get 1 random poster free per 3 posters purchased. For example, if you purchase 6 regular price prints and 3 regular price posters, you'll receive an additional 2 free random prints and 1 free random poster. Yaya will choose the random photos. Not valid for clearance or sale items unless otherwise stated (such as a special holiday sale.)
AUTOGRAPHED/PERSONALIZED ITEMS: Yaya travels often, which can occasionally cause a small delay in autographed prints and posters shipping out. You can keep an eye on her Facebook page for her travel updates.
We use USPS to ship all of our orders, which generally take 2-5 business days to be delivered within the USA. International orders usually take two to three weeks to be delivered, but may take longer, depending on the country. When your order ships, you should receive an automated email from Stamps.com with your tracking number. Please use a personal email address because .edu, .gov, and similar email clients often filter out receipt and tracking emails. If you don't get this within a week of ordering and there are no obvious reasons (such as your order needs an autograph and Yaya's out of town), please email email@example.com with the full name you used when ordering. For orders outside the US, once tracking says the package has left the US, please track the number using your local postal service as they will have information that USPS does not and they may require assistance from you to deliver your package. (This is especially true for Germany.) Please do not request that we mark values lower on customs forms--this is illegal and we will not do it. Though rare, buyers outside the US may incur import taxes from their government, which are not additional postage charges. Buyers are responsible for any such charges.
Although optional, we recommend giving your phone number during checkout if you are ordering outside the US. This should help your local postal service contact you about any issues with delivery. We promise never to call/text you and never to share your number with anyone but the postal service.
We are unable to accommodate rush shipping. We reserve the right to cancel orders we aren't comfortable with for any reason.
If you have any shipping questions, have an issue with your order after you receive it, or would like to do a return, please email firstname.lastname@example.org. Please note that we cannot accept returns or exchanges on wigs that have been tried on or worn, Grab Bags, or correctly personalized items.
The Yaya Han Team